FAQ

What is your processing time?

Processing times are 3-10 business days. Business days do not include weekends or religious holidays.

Do you allow returns/refunds/exchanges?

Since all of our products are handmade, we do NOT offer returns, refunds, or exchanges to prevent the risk of contamination. ALL SALES ARE FINAL! 

My package never arrived / arrived damaged. What do I need to do?

You will need to file a claim with the carrier you paid for:

USPS

UPS

DHL

Why can't I add items to my cart/check out on certain days?

We close our site on certain days to observe religious holidays. We apologize for the inconvenience, but we do hope you understand. 

I have questions about subscriptions, where do I find answers?

Our subscription policy is found at the bottom of every page, or you can click here.

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